Engel touts round-the-clock service

Published: January 30, 2013 12:28 pm ET
Updated: January 30, 2013 12:29 pm ET

Related to this story

Topics Product News
Companies & Associations Engel Holding GmbH

Engel never sleeps, thanks to the injection press maker's e-service.24 package.

Using a remote connection, specialists from Engel Holding GmbH at eight production facilities on three continents can start looking for a cause as soon as an error message appears, as the machine requests on its own.

In the event of a failure, or the need for service, the system automatically informs the qualified plant personnel and machine operating crew by email. They then can forward the error or service message directly to the Engel experts.

If needed, Engel service engineers can give the customers instructions and explanations by audio, video or text conferencing. Documenting sharing functions make cooperation possible across thousands of miles.

The machine's control screen pages can be viewed over the Internet. An analyzing tool gives status reports and measures results. All the fix-it information is stored for full documentation.

Use of electronic communication means plastics molders can avoid a pricey and time-consuming on-site service call.

Engel is based in Schwertberg, Austria. Its U.S. headquarters, Engel Machinery Inc., is in York, Pa.

In other news, Engel Machinery and Priamus System Technologies LLC will hold a hands-on training class, Fundamentals of Scientific Molding, Feb. 19-21 in Corona, Calif., at Engel's technical center. The session, which costs $1,395, includes one day of hands-on machinery instruction and two days of classroom work, covers the correct ways to set up new combinations of machines and molds, transferring sets to any machine and troubleshooting. Contact the center at 951-278-5660, email sales@engelglobal.com

Tel. 717-764-6818, email sales@engelglobal.com.


Comments

Engel touts round-the-clock service

Published: January 30, 2013 12:28 pm ET
Updated: January 30, 2013 12:29 pm ET

Post Your Comments


Back to story


More stories

Image

Engel, VW working on joint research into high volume composites in auto

April 23, 2015 9:40 am ET

Engel, the Austria-based manufacturer of injection molding machines, is building one of its largest machines for a research center looking into...    More

Market Reports

Plastics Recycling Trends in North America

This report is a review and analysis of the North American Plastics Recycling Industry, including key trends and statistics based on 2013 performance. We examine market environment factors, regulatory issues, industry challenges, key drivers and emerging trends in post-consumer and post-industrial recycling.

Learn more

Injection Molding Market Analysis & Processor Rankings

Plastics News BUNDLED package contains our in-depth Market Analysis of the Injection Molding segment. You will gain keen insight on current trends and our economic outlook.

As a BONUS this includes PN's updated 2014 database of North American Injection Molders RANKED by sales volume. Sort, merge, mail & prospect by end market, materials processed, region, # of plants and more.

Learn more

Plastics Caps & Closures Market Report

The annual recap of top trends and future outlook for the plastics caps & closures market features interviews with industry thought leaders and Bill Wood’s economic forecast of trends in growing end markets. You will also gain insight on trends in caps design, materials, machinery, molds & tooling and reviews of mergers & acquisitions.

Learn more

Upcoming Plastics News Events

June 2, 2015 - June 3, 2015Plastics Financial Summit - Chicago 2015

September 15, 2015 - September 17, 2015Plastics Caps & Closures - September 2015

More Events