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Using 'soft skills' requires dedication

By: Bill Bregar

TAMPA, FLA. — Fred Keller, above, talked about understanding poverty. Maureen Steinwall explained how to orient new hires using short, simple chunks. Their presentations at Plastics News' Executive Forum showed how the so-called "soft skills" of human resources are actually pretty hard. In this video from the forum, Keller details his firm's welfare-to-work efforts.

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