Revere wins Excellence Award for customer service

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Plastics News, Don Loepp Glen Fish

Revere Plastics Systems LLC has gone through a lot of changes over the years, both in name and ownership.

Management is taking the molder on a solid path for innovating and partnering with customers — helping it reduce costs and cutting delivery times. That effort has earned the company the 2016 Plastics News Excellence Award for customer relations.

It's no surprise that appliances are the biggest market for Revere, since the custom injection molder shares a hometown — Clyde, Ohio — with Whirlpool Corp., which has a big washing machine plant in the northwestern Ohio city.

Revere offers its expertise in making complete assemblies, and the company has been investing in additional large-tonnage machines, automation and other technology.

While appliance remains the company's main end market, Revere, under its management led by President Glen Fish, is looking to diversify into automotive, outdoor power equipment and other sectors.

The company boasts a 98 percent on-time delivery rate and less than 100 defective parts per million on visually aesthetic parts.

In addition to Whirlpool, customers include GE Appliances, now owned by Haier, Dura Automotive Systems, Kohler Engines, Tyco, Biomerieux, Grupo Antolin and Briggs & Stratton, according to the Revere Plastics website.

Revere is well-placed to serve a range of market segments. The company runs plants in Clyde; Jeffersonville, Ky.; Poplar Bluff, Mo., and Brampton, Ontario. Its capabilities include engineering, stack molding, tandem molding, insert molding, multishot molding and in-mold decorating.

In its submission for the Processor of the Year Award, the company pointed out how it goes above and beyond to meet customer needs. Employees worked over the Thanksgiving holiday to expedite a package of parts for an automotive supplier to avoid a serious disruption at a major automaker.

Revere has worked quickly to take on transfer molding for several customers, as well as conducted flawless launches, company officials said.

And Revere Plastics is working on value engineering projects with all major customers. Three such projects saved $700,000. The company said in its award submission that it has 65 active cost-reduction projects underway with 10 different customers.

One customer told the Plastics News judges that Revere's responsiveness had led to more business.