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Why Chinese companies fail the U.S. market

Plastics News' good friend Dan Harris came up with a list of why Chinese companies are having a hard time penetrating the U.S. market in a recent post on his China Law Blog.

My eyes lit up when I saw the list. That's exactly what our readers in China want to know, I told myself. I am seeing more and more Chinese companies at international trade shows and conferences. Demonstrating typical Chinese low prices, they crave a piece of the U.S. market, which in their minds is associated with hassle-free transaction, stable supply relations and sizable margins.

Many of the points are sharp and insightful, but in order to shed some light on the deep causes of these market-entry blunders, I'm adding comments under each point. There are also things that I have a different opinion on, and I'll tell you why.
1. Chinese companies focus on a Chinese consumer, not an American one.
Comment: Chinese companies would like to find out more about their target American consumers, but they mostly rely on personal-level approaches to collect business information, lacking a systematic and scientific market investigation conducted by professional Westerners that understand the market.

2. Chinese companies fail to realize that one reputation -damaging mistake in the United States could doom them forever here.
Comment: This one is dead-on. And how come they don't realize this common sense? Because they get by in China and assume it's the same in the States. See my recent post A monumental blacklist for more.

3. Chinese companies fail to realize it will take time for them to make an impact in the United States and they are unwilling to spend the time and money necessary to do so.
Comment: Chinese people take such pride of the fact that industrialization, urbanization and modernization have happened in China in a much shorter period time than in the West that they believe, if you try hard enough, everything can be done fast and well. Why don't they invest enough money to lay the ground work for the new market? Well, they look at the exchange rate. The same exchange rate that makes the Chinese production cost in yuan seem so low magnifies the marketing cost in dollars in the States.

4. Chinese companies focus too much on the end result (making money), and by doing so, they sacrifice the professionalism that would allow them to achieve long- term success.
Comment: The Chinese would ideally like long -term success. But the drastic social, economic and political upheavals and changes in the past century have paralyzed Chinese people's long-term thinking. Fill the pocket as full as possible before the next change hits, be it credit policy, industry standards or consumer interest.

5. Chinese companies tell users what they want instead of listening to users.
Comment: This obnoxious mentality is a hangover of the old Soviet-Union-style "planned economy" (1949-1978). That period of time featured insufficient supply of necessities and one-sided propaganda. Although it's hard to question about China running a market, capitalistic economy today, the country skipped some vital steps in the development of the Western countries.

6. Chinese companies focus too much on making money in the short term, rather than on building the quality necessary to sustain themselves in the long term.
Comment: What pops up in my mind includes: vicious and endless price wars, a business environment that has deprived consumers their say, and lack of technology and craftsmanship.

7. Chinese companies fail to understand how beauty and design might distinguish their product from that of their competitors.
Comment: Traditionally, domestic consumers simply can't afford beauty and design. Price is the only distinguishing point. Plus, the companies don't want to invest much on design, because it's bound to be copied by competitors right away, thanks to the absence of intellectual property protection in China.

8. Chinese companies rely too much on phone calls and face-to-face meetings instead of e-mail.
Comment: This is probably part of the Asian culture, underscoring personal communication instead of machine-generated and less interactive e-mail. I don't think it's necessarily a disadvantage though. Japanese companies have done well in the U.S. market, despite their preference for in-person meetings and phone calls rather than e-mail.

9. Chinese companies fail to use "simple and elegant designs."
Comment: Unfortunately, they are trapped in between complicated traditional styles and a blank page of modern Chinese inspiration. Again, they can't justify investment on design, because it will be copied by competitors overnight.

10. Chinese companies fail to realize their need to hire MBAs and those with local knowledge.
Comment: Call them cheap or arrogant. They don't trust MBAs or Western veterans unless foreseeable return is guaranteed. They also want everything under their control, not threats and risk brought by language barrier and different business values.

These are just my opinion. I welcome yours.

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» Why Chinese Companies Fail In The US, Part II. from China Law Blog
A couple weeks ago, I did a post setting out lists as to why Western companies fail in China and my own list of why Chinese companies fail in the United States. Nina Ying Sun over at the Plastics News Blog (I know it sounds boring, but it most emphatic... [Read More]

Tracked on February 24, 2008 10:01 AM
COMMENTS (3)
MadisonPeterson:

The only certainty is that nothing is certain

David :

I don't agree with all the comments post by Nina. The comments might be true, if you're looking at the general perception of average Chinese companies. There is a handfull of Chinese companies that have stepped over that barrier. For example, Haier and Lenovo. Chinese companies are moving into the US. In order to do that they must change their management structure and hire American managers. I don't think top executives at top Chinese companies are too ignorant to think that American market is different from the Chinese market.

So, why is Chery having a hard time entering the US market?

Nina Ying Sun Author Profile Page:

Hi David, great to have you join the discussion. As you know, it'd be mission impossible to make a statement about China that fits each and everyone of the 1.3 billion individuals or the millions of business enterprises. You need to understand that I'm always speaking from the plastics industry's point of view in this blog. "Top companies" like Haier and Lenovo are not the typical plastic processor Plastics News focuses on. That said, I also hesitate to say that Haier or Lenovo's mere presence in the US proves a success. I haven't seen any significant breakthrough in Haier's major home appliances sales in North America,after Haier spent a fortune establishing offices, plants, etc. in the U.S.. Similar story with Lenovo, who made itself the world's third largest PC maker by acquiring IBM's laptop business. The company has since slipped to number four. I also personally feel that Lenovo is neither making progress growing the ThinkPad brand inherited from IBM nor establishing its own brands.
Chery's products are certainly more complex than refrigerators and computers. Chery needs to integrate quality, safety, culturally-fit styling, among other important factors, with a low price point in a sluggish market where all of the domestic automakers are struggling to survive.

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