CLEVELAND - The need to keep customers well-supplied and offer expert repair and service for equipment has led the Cumberland Engineering Division of John Brown Plastics Machinery Trafalgar House Inc. to open a new service center in the southeastern United States. Steven Palmer, the company's vice president for parts and service, said the center is now in a 2,400-square-foot facility in Spartanburg, S.C.
``It will function just like the other two service centers in Columbus, (Ohio), and Ontario, (Calif.),'' Palmer said at Plastics Fair Cleveland, held June 13-15. ``We will have a full range of service available, from a complete parts inventory, to showrooms, and remanufacturing capabilities.''
Knives, knife-sharpening services and screens also will be available. Factory-trained technicians will work out of the center to solve mechanical problems, or lend advice on applications. Customers will be able to have machines or parts repaired, or updated at the facility or at their manufacturing sites.
The site also will house Cumberland's southeast showroom and demonstration facility, which will enable customers to see the machines and test their performance before purchase.
Cumberland, based in South Attleboro, Mass., makes granulators, strand pelletizers and other downstream equipment. It is one of seven companies that make up the John Brown Machinery business, a major maker of a wide range of molding and other plastics processing machinery.