I read with interest Frank Esposito's July 21, Page 13 article on the observed trend/phenomenon, ``Distributors grow with technical support.''However, Esposito's coverage failed to mention the distributor who literally wrote the book.
I'm referring to Prime Alliance and the contributions they've made to their troubleshooting via computer Internet long before it was fashionable. Expertise from folks at Prime Alliance, like Bob Hatch, has not only been appreciated by our company and countless others — it is well-documented in his latest book, On the Road with Bob Hatch.
Prime Alliance and Hatch personally have held numerous molding seminars at Majors Plastics with molding technicians through management to maximize cycles along with providing higher quality molded parts.
In my opinion, Prime Alliance has an eight-year jump on this service.
Majors Plastics Inc.