I want to thank you for the very moving article on Bob Hayes (“Finding a life after: Family of Netstal's Hayes copes with Sept. 11 loss,” July 29, Page 1).
You have really captured the essence of Bob Hayes and his lovely family. Your article has brought back a of flood of memories, some of which I have not been able to deal with until now.
I was in Europe on Sept. 11, fortunately with my family. Within a few hours of the attack on the World Trade Center, my son, also a former Netstal employee, picked up the news of Bob's death at an Internet kiosk in the Zurich airport. We were all stunned. It was several days before we could get a flight back to the United States.
There are very few of us that travel for a living that don't think about Sept. 11 when we board an airplane, and I always think about Bob and Debbie Hayes.
Editor's note: Potter is former president of Netstal Machinery Inc.