To meet customer needs, Conair Group Inc. has added a cross-functional systems team.
The Pittsburgh-based auxiliary equipment manufacturer earlier this year established the Engineered Solutions Team, with Gino Campagnolo as general manager.
Following the voice-of-the-customer principle, the aim is to start with the right people on projects and create a productive dialogue with the customer, Campagnolo said. Conair recruited market veterans with an eye for understanding what customers are experiencing.
Conair rehired Bob Arsenault in a new position as automation application manager. He has nearly two decades of experience with robotic systems and automation devices. He started his career with Conair's service department and then worked for a Conair customer with multiple injection molding machines.
Arsenault said project management, especially in material-handling systems, has always been part of Conair's service, but the team approach extends that mentality into every facet of a job.
To further bolster the team, Conair hired mechanical engineers Seth Adams and Darl Weckerly, project manager Stan Kujawa, designer Barbara Hannah and buyer Matt Brinker. Each has a strong background in the industry. The full, 40-person team has expertise in system quoting, computer-aided design, documentation, applications engineering, project management, finance, site management, special-product design and execution, manufacturing management and purchasing.
The group's mission is to eliminate delays, slowdowns and budget overruns.
Typically, a supplier like Conair designates one or two liaisons with a customer who consult with other departments as a project proceeds. Now, Conair may assign seven or eight people for one program, each of whom understands the project from the start.