ISO means more than just certificate
I am writing to share my experiences and the ISO standard burden on small and medium-sized plastics companies.
The major concern is that many third-party-registered companies are still not delivering products and services to customer expectations, and third-party-registration costs are extremely high. Most auditors are generalists, inexperienced and unable to help companies improve, creating an unnecessary abundance of documentation and not promoting quality at the source.
Thanks to globalization and rapid advances in technology, today's plastics manufacturing environment is increasingly competitive. Manufacturers need to stay focused on finding new ways to design, produce, sell and deliver products.
The purpose of ISO is to plan, control and provide leadership to the quality-management system throughout all functions of the site to improve organizational effectiveness and customer satisfaction, eliminate quality costs and enhance opportunities for the company to achieve financial objectives.
Here are the ISO industry-sector-specific responsibilities - the president, operations manager or plant manager will have full responsibility for sales, all plant production including direct supervision of human resources, injection molding, and assembly department managers. Duties will include:
* Development of strategic and tactical objectives and criteria to measure performance.
* Manage production operations through the directing and mentoring of plant management personnel.
* Implementation of lean manufacturing and continuous process improvement systems to improve efficiency, quality, and safety.
* Implement training and development programs designed to promote world-class manufacturing.
* Development of systematic or scientific injection molding techniques and process control.
Successful partnerships are built on clear expectations, honest and frequent communication, the understanding of all customer expectations, performance measurements and a commitment to continuous improvement.
Lewis P. Yasenchak
P&Y Management Resources
Kudos for supporting a national bottle bill
Bravo! Plastics News is to be applauded for coming out and clearly supporting a ``national bottle bill'' [``Unity, sustainability industry keys in '08,'' Viewpoint, Jan. 7, Page 6]!
Such a law would do a lot of good for the U.S. as it would reduce landfill waste and would recapture a valuable resource instead of letting it go to waste. Eleven states have already passed bottle bills and the statistics show that it works. An increased supply of recycled PET would help many industries in the U.S. be more competitive and would help promote manufacturing in North America.
All the best to you for 2008!
Carlos R. Petzold
Bodam International Ltd.