Conair Group has expanded its service presence in Canada and the Northeastern United States by contracting with FinCap Electrical and Mechanical Inc. in Newmarket, Ontario, to provide specialized installation, automation control and repair services for Conair auxiliary equipment.
“Adding FinCap as another trained and qualified service contractor further strengthens Conair customer support and reduces service time not only in southern Ontario and Quebec, but also south of the border, in the Northeastern and North Central U.S.” said Brian Dowler, Conair's group vice president for aftermarket services.
FinCap has more than 30 years of electrical and mechanical experience to plastics processors, and can handle everything from simple installations and startups to plant relocations or integrating new systems, Dowler said.
FinCap and other service partners can now use Conair‘s advanced service tools, including Help Lighting and ProntoForms.
Conair Service Manager Jay Kriner said Help Lightening is an augmented reality all that runs on desktop computers, cell phones and tablet devices. Each call connects customers and service technicians in the field with factory-based Conair specialists. Using the camera on the remote device, Help Lighting provides an image of the caller's situation onto help screens at Conair.
Data from service calls, including text, photos and equipment readings are automatically tracked, recorded and stored using ProntoForms. “We use the ProntoForms app to ensure service consistency, regardless of the type of service being performed, whether it's installing and commissioning equipment, conducting training or performing a MachineHealth assessment audit,” Kriner said.
Conair is based in Cranberry Township, Pa.
Tel. 724-584-5500, [email protected]