Grand Rapids, Mich. — Sean Callaghan calls Medbio LLC the "field of dreams." As in, "If you build it, they will come."
It's a cliché, but it rings true. The company is less than 20 years old but already a Processor of the Year finalist.
Sure, Medbio started with zero customers. But shortly after it was founded, it brought on board a leadership team with a desire to use everything it learned from their years of managing plastics companies to create an innovative medical molder that would be an employer of choice and a solid corporate citizen in the communities where it operates.
And now the company is also winner of the 2022 Plastics News Excellence Award for Customer Relations.
While Medbio posted excellent marks for all the Processor of the Year criteria, its customer relations, technology, quality and financial performance were all exceptional.
One customer that's been using Medbio for nearly 10 years appreciated that the company purchased a great mold shop and also expanded its use of additional external mold shops, moves that helped improve lead times and tool quality.
They added: "Their interactive approach to design for moldability speeds our time to market. They have about 95 percent of our molding business. [Medbio gets an] A+ in all respects."
Another customer called Medbio a "fire and forget" vendor. "I fire off a [purchase order] to them, get a confirmation, and I no longer have to worry about the delivery dates. I know they will deliver when promised."
It added that this company's quality is second to none.
"They have my strongest possible endorsement," the company told the PN judges.