Conair is known for manufacturing equipment that stands the test of time, but that reputation isn’t held together with sheet metal and bolts. The service contracts that our Customer Care team offers are critical for maximizing the lifespan, efficiency, and dependability of our equipment.
A service contract is an agreement where someone from Conair makes periodic trips to a customer’s facility to perform basic maintenance tasks, troubleshoot any issues, and optimize the performance of all Conair equipment. Customers can enter into these agreements for as little as a year at a time, or for multiple years. These visits are not focused on fixing any one item but on supporting the entire suite of Conair products at the site.
Mark Graham, one of our Conair Field Service Representatives, knows the value of our Service Contract all too well. He recently visited a customer facility for a 3-day, on-site visit. We’re sharing some of his findings and an activity report so that everyone can recognize and appreciate the value of Conair Service Contracts as well as Mark does.
Before the visit, Mark planned out his itinerary with the customer. Together they identified some recurring issues and mapped out all the pieces of equipment including:
- An entire conveying line from vacuum pumps to loaders
- One problematic blender
- All pumps in the pump room (at least 4)
The general summary of the visit after Mark made several on-site repairs, was that the customer and Conair needed to continue to monitor the equipment. Mark had many suggestions on additional repairs, preventive maintenance steps, operation, and training.